Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About Dubai Underwater Zoo and Aquarium

What is Dubai Aquarium & Underwater Zoo?

Dubai Aquarium & Underwater Zoo is a large public aquarium located inside the Dubai Mall, featuring thousands of marine animals and immersive underwater experiences.

How many animals are at Dubai Underwater Zoo and Aquarium?

The aquarium houses around 33,000 aquatic animals across more than 300 species.

What is unique about theDubai Underwater Zoo and Aquarium’s glass tank?

It features the world’s largest glass tank viewing panel, measuring approximately 107 feet wide and 27 feet tall.

Can visitors walk through the underwater tunnel at Dubai Underwater Zoo and Aquarium?

Yes, there is a 48-meter long, 270-degree glass shark tunnel for visitors to explore marine life up close.

What are the opening hours of Dubai Underwater Zoo and Aquarium?

The aquarium is open from 10:00 AM to 11:00 PM Sunday to Thursday, and until midnight on Fridays and Saturdays.

Are there special animal encounters available at Dubai Underwater Zoo and Aquarium?

Yes, visitors can book encounters such as Penguin Encounter, King Croc Encounter, and Shark Trainer Encounter.

Can visitors participate in diving experiences at Dubai Underwater Zoo and Aquarium?

Yes, diving experiences include shark dives, cage snorkeling, and discover scuba diving.

Is the Dubai Underwater Zoo and Aquarium accessible via public transport?

Yes, it is easily accessible as it is located inside the Dubai Mall, served by multiple transport options.

Can groups and parties be organized at Dubai Underwater Zoo and Aquarium?

Yes, group visits and birthday party packages are available for booking.

Are there food and beverage options at Dubai Underwater Zoo and Aquarium?

Yes, the Aquarium Café offers refreshments to visitors.

Are there educational programs for schools at Dubai Underwater Zoo and Aquarium?

Yes, the aquarium provides educational programs such as The Ocean School Education Programme and School Visits.